Leveraging Community to Support WebCT in a Decentralized Environment

Conference Registration WebCT Homepage

Thursday, July 13, 2006
This presentation is part of 3: Poster Sessions
Leveraging Community to Support WebCT in a Decentralized Environment

Description: The success of supporting 3,300 WebCT courses to-date in a decentralized environment has been a collaborative, cross-university effort. UBC’s support model involves faculty support units, the information technology department, and committees focused on administering WebCT. This poster session will show how a structured support model has helped to support growth in usage and successfully assist faculty and students at UBC.
Presentation Format: Poster
Topic: Enabling learning: Effective instructional practices and student support models
Target Audience: Course Designers, Faculty and Other Instructors, System Administrators, Senior Administrators, E-learning Managers, K-12 Educational Staff
Appropriate Audience Level: Beginning or new users of WebCT, Experienced WebCT users
WebCT Version: Both WebCT Vista and WebCT Campus Edition
Abstract Text: With over 3300 courses hosted, and a growth of 1320% since WebCT was first offered on campus in year 2000. A structured support model for this growth was inevitable to assist both faculty and students successfully. This poster session will detail the key factors in providing a proven support model in a decentralized environment at the University of British Columbia: a committee of faculty administrators; three different support models that include direct-to-user, direct support to faculty administrators, and working together with faculty administrators to support their users; different tiers of support within Information Technology.

See more of Poster Sessions
See more of The 8th Annual WebCT User Conference

Description:	The success of supporting 3,300 WebCT courses to-date in a decentralized environment has been a collaborative, cross-university effort. UBC’s support model involves faculty support units, the information technology department, and committees focused on administering WebCT. This poster session will show how a structured support model has helped to support growth in usage and successfully assist faculty and students at UBC.
Presentation Format:	Poster
Topic:	Enabling learning: Effective instructional practices and student support models
Target Audience:	Course Designers, Faculty and Other Instructors, System Administrators, Senior Administrators, E-learning Managers, K-12 Educational Staff
Appropriate Audience Level:	Beginning or new users of WebCT, Experienced WebCT users
WebCT Version:	Both WebCT Vista and WebCT Campus Edition
Abstract Text:	With over 3300 courses hosted, and a growth of 1320% since WebCT was first offered on campus in year 2000. A structured support model for this growth was inevitable to assist both faculty and students successfully. This poster session will detail the key factors in providing a proven support model in a decentralized environment at the University of British Columbia: a committee of faculty administrators; three different support models that include direct-to-user, direct support to faculty administrators, and working together with faculty administrators to support their users; different tiers of support within Information Technology.