In addition to WebCT, faculty rely on our office to help troubleshoot their computer problems, even if it isn’t related to WebCT. How can I turn on my computer? How do I load the JVM and what is it? Why do I have to disable my pop-up blockers? When did I install SP2? How do I send out an e-mail through NEO? These questions can be answered quickly, yet it keeps us from the important questions. What is the best use of this tool? How can I have my students journal within WebCT? Why isn’t it okay to post a video without a transcript? The list goes on and on.

We try to give the faculty the answers before they come to us by posting handouts and tutorials on our web site, but not all faculty members read. And some are just too busy to try to figure it out themselves. That’s when we come in; the WebCT gurus and goddesses. We are here to help them determine the smallest detail in WebCT to the most complicated. Those distinctions are tiny when dealing with faculty from a complete computerite to a computer genius. We are here to share are woes and accomplishments and hopefully give some of our knowledge to other WebCT gurus and goddesses.