This proved to be one of the most challenging aspects of our WebCT Vista implementation. Concepts that were simple and intuitive in WebCT Vista for new users were extremely difficult for transition users to manage. Most of the information we discovered from other institutions didn't make a distinction between new and transitional users. We designed a multi-faceted training and consultation program that was effective for both new faculty using Vista as well as the faculty making the transition from CE.

This session will draw a profile of a typical transition user and their instructional needs based on focus groups, interviews and surveys of faculty members and compare this to our experience with new users starting in Vista. We will present our unique multi-faceted training program for Vista as well as a number of the specific support strategies that have been effective in helping transition users. Successful practices and lessons learned will be presented on how universities that are making the transition from CE to Vista can help their faculty members to make it as smooth a transition as possible.